How do I reset my password?
On the sign-in page, click "Forgot password?" and enter your email. We'll send a secure link to reset it.
Is my data encrypted?
Yes. All data is encrypted in transit using TLS and at rest with industry-standard encryption. Your password is never stored in plain text.
How much storage do I get?
Free accounts include 15 GB of cloud storage. Paid plans with expanded capacity are available from your account dashboard.
Can I access my files on mobile?
Absolutely. NetBalance works across desktop, tablet, and mobile browsers, with dedicated apps for iOS and Android.
How do I cancel my account?
You can request account deletion at any time from your account settings or by contacting support. Your data will be removed within 30 days.
Contact Us
Can't find what you need? Our support team responds within one business day.
Email: support@netbalance.io
Hours: Monday–Friday, 9:00 AM – 6:00 PM (CST, Mexico City)