This Privacy Policy describes how NetBalance ("we", "us", or "our") collects, uses, and safeguards your information when you use our cloud storage services (the "Service"). We are committed to being transparent about our data practices.
Information We Collect
We collect information you provide directly to us:
- Account information: name, email address, and password chosen when you create an account.
- Uploaded content: files, photos, and documents you back up to your NetBalance storage.
- Usage data: device type, browser, IP address, and interaction logs used to maintain and secure the Service.
How We Use Your Information
- To provide, maintain, and improve the Service.
- To authenticate you and secure your account against unauthorized access.
- To communicate with you about updates, security alerts, and support.
- To comply with legal obligations and enforce our Terms of Service.
Data Security
We use industry-standard measures to protect your data, including encryption in transit (TLS) and at rest. While no method of transmission or storage is completely secure, we work hard to protect your information.
Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time.
Your Privacy Rights
Depending on your location, you may have the right to access, correct, or delete your personal information. To exercise these rights, contact us at our support page.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, please visit our Support page or write to privacy@netbalance.io.